1. Who we are
This Privacy Policy describes how The Atrium At Ironshore(“we,” “our,” or “us”) collects, uses, stores, and protects personal information obtained through our website and services.
If you have any questions about this Privacy Policy, please contact us using the details provided at the end of this document.
2. Information We Collect
We may collect personal information that you voluntarily provide when making a reservation, submitting an inquiry, subscribing to communications, or otherwise interacting with our website.
This information may include:
- Name
- Email address
- Telephone number
- Billing and payment information
- Reservation and stay details
- Special requests or preferences
- Any other information you choose to provide
We may also automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Website usage data
- Pages visited and time spent on our website
3. How We Collect Information
We collect information through:
- Online reservation forms
- Contact forms
- Email communications
- Telephone inquiries
- Newsletter subscriptions
- Cookies and similar technologies
- Website analytics tools
4. How We Use Your Information
We use personal information to:
- Process and manage reservations
- Communicate with guests before, during, and after their stay
- Respond to inquiries and customer service requests
- Process payments and transactions
- Improve our website and guest experience
- Maintain website security
- Comply with legal and regulatory obligations
- Send promotional communications where permitted by law
5. Payment Processing
Payments made through our website may be processed by trusted third-party payment service providers. We do not store complete payment card information on our servers unless necessary for transaction processing and permitted by applicable law.
We encourage guests to review the privacy policies of any payment providers used during the booking process.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality, remember user preferences, analyze website traffic, and improve overall performance.
You may choose to disable cookies through your browser settings; however, certain features of the website may not function properly if cookies are disabled.
7. Sharing of Information
We do not sell personal information to third parties.
We may share information with:
- Reservation and booking service providers
- Payment processors
- Website hosting and technology service providers
- Analytics and marketing service providers
- Professional advisors and legal representatives when necessary
- Government agencies or authorities when required by law
Any third parties receiving personal information are expected to protect it appropriately and use it only for authorized purposes.
8. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill reservation and hospitality services
- Maintain business records
- Comply with legal, accounting, and regulatory requirements
- Resolve disputes and enforce agreements.
When personal information is no longer required, it will be securely deleted or anonymized where appropriate.
10. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Object to certain uses of your information
- Withdraw consent where consent is relied upon
- Opt out of receiving marketing communications
To exercise any of these rights, please contact us using the information below.
11. International Data Transfers
Depending on the location of our service providers, your personal information may be stored or processed in countries outside your country of residence.
Where applicable, we take reasonable steps to ensure that personal information remains protected and handled in accordance with applicable privacy laws.
12. Third-Party Services and Links
Our website may contain links to third-party websites or services, including booking platforms, social media sites, payment processors, and mapping services.
We are not responsible for the privacy practices or content of third-party websites and encourage users to review their privacy policies.
13. Children’s Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page along with the revised effective date.
